Return Policy

We hope you love your LINEPHRA pieces. If something isn’t right, please contact us so we can help.

Returns at a glance

Request a return within 30 calendar days of delivery.
Send approved returns within 14 calendar days of receiving your return instructions.
Items must meet the return conditions below.
Customers cover return postage for fit, preference, or change-of-mind returns.
We do not charge restocking fees.
Approved refunds are processed within 10 calendar days of receiving your return, including inspection.

How to request a return

Email Jasmine@linephra.com with your order number, the item you would like to return, and the reason for your request. For damaged, defective, or incorrect items, include photos where available.

Please wait for approval and return instructions before sending anything back. We use the date of your initial email to assess whether your request falls within the 30-day return window.

We will provide the authorized return address and any reference details needed for your parcel. Do not send returns to our registered business address or the sender address on your original package unless we specifically instruct you to do so.

Return conditions

For fit, preference, or change-of-mind returns, items must be:

Unworn, unwashed, unaltered, and undamaged.
In their original condition, with tags and any hygiene seals intact.
Free from stains, makeup, perfume, pet hair, or other signs of wear.
Returned with any accessories supplied with the item.

Please package your return securely to protect it during transit.

Items clearly marked Final Sale at the time of purchase, gift cards, and personalized or made-to-order items are not eligible for change-of-mind returns. This does not affect assistance for defective, damaged, or incorrectly supplied items.

Damaged, defective, or incorrect items

Please inspect your order upon delivery and contact us promptly if an item is damaged, defective, or different from what you ordered.

Send your order number, a description of the issue, and photos where available to Jasmine@linephra.com. Once we verify the issue, we will arrange an appropriate refund or replacement.

If a return is required because of our error or a verified product defect, LINEPHRA will cover the necessary return postage. Please contact us before purchasing a return label so we can confirm the arrangements.

Return shipping and fees

For fit, preference, or change-of-mind returns, you are responsible for purchasing the return label and paying return postage. Original shipping charges are not refundable for these returns.

Return postage depends on the authorized return location and your chosen carrier. Please confirm the return instructions before mailing your parcel.

Use a trackable shipping service and keep your postage receipt and tracking number. If your return is delayed or missing, email us with the tracking details so we can help investigate.

We do not charge restocking fees.

Exchanges

If you would like a different size, color, or style, please contact us before sending your item back. We will confirm availability and explain the available options, including any shipping costs or price difference, before you proceed.

Please do not send an item for exchange without receiving instructions from us.

Refunds

For an eligible return, we refund the amount actually paid for the returned item after any discounts, plus applicable refundable sales tax.

If the return is due to our error or a verified defect, we also refund the original shipping charge attributable to the affected item and cover necessary return postage.

We inspect returned items and process approved refunds to the original payment method within 10 calendar days of receipt. This timeframe includes inspection. We will email you when your return has been reviewed.

Your bank or payment provider may need additional time to post the refund. If you have received our refund confirmation but cannot see the credit, check with your payment provider, then contact us if you still need help.

If a returned item does not meet the stated conditions, we will explain the reason and discuss the next steps with you.

Order changes and cancellations

Contact Jasmine@linephra.com as soon as possible if you need to change or cancel an order. We will try to help before fulfillment, but changes cannot be guaranteed once processing has started.

Orders that have already shipped cannot be canceled. You may request an eligible return after delivery.